Front Desk Supervisor

4 days ago


Napa, California, United States LodgeWorks Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Archer Hotel in Napa, CA.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a positive experience throughout their stay.
  • Maximize suite revenue and occupancy by effectively managing reservations and inquiries.
  • Assist in training and supervising other employees to ensure excellent service standards.
  • Develop and maintain superior service skills in dealing with clients, guests, and coworkers.

Requirements:

  • Experience in hotel or a related field preferred.
  • High school diploma or equivalent required.
  • Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management, or related fields preferred.
  • Must have a valid driver's license and be fluent in English.

Working Conditions:

  • Long hours, evenings, weekends, and holidays may be required.
  • Ability to stand during entire shift and lift up to 20 pounds occasionally.

About LodgeWorks:

LodgeWorks is a hotel management and development company based in Wichita, Kansas, with a strong family culture and a commitment to hospitality excellence.

Benefits:

  • Medical, dental, vision, PTO, 401(k) with employer match, and more for full-time positions.

Location:

Downtown Napa, CA, with its unique mix of shops, restaurants, and entertainment in the heart of a walkable downtown area.



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