Beverage Operations Supervisor
2 weeks ago
The Beverage Operations Supervisor plays a crucial role in overseeing the daily activities within the Beverage Department, emphasizing performance and guest service excellence. This position serves as a liaison between the team, various departments, and guests, ensuring smooth operations during events. The supervisor is responsible for managing beverage staff during scheduled performances, primarily working during evenings and weekends.
At Omaha Performing Arts Society, all roles must embody the core principles of Teamwork, Inclusion, Trust, and Integrity.
Key Responsibilities:- Oversees daily beverage service operations, including opening and closing procedures.
- Ensures uniformity in beverage preparation and presentation standards.
- Addresses customer inquiries, feedback, and concerns in a timely and professional manner.
- Provides continuous coaching and constructive feedback to team members.
- Monitors inventory levels and submits regular reports on stock quantities.
- Completes financial settlement processes with event contacts and submits reports promptly.
- Receives and coordinates hospitality and catering orders with event staff.
- Guarantees high standards of food preparation in accordance with safety guidelines.
- Maintains cleanliness and oversees the breakdown and cleanup of food service areas.
- Trains and mentors staff in food quality, presentation, safety, and customer service.
- May undertake additional responsibilities as required.
- Minimum of 2 years' experience in managing a successful food service establishment.
- Exceptional interpersonal and customer service skills, leading the Beverage Department to uphold the highest standards.
- Knowledge of local, state, and federal labor regulations.
- Effective communication skills with employees, guests, and management.
- Detail-oriented with the ability to multitask and work independently.
- ServSafe certification or willingness to obtain certification.
- High school diploma or equivalent (GED) is required.
- Ability to lift a minimum of 25 pounds.
- Capable of moving for up to 7.5 hours per day, excluding breaks.
- Able to perform under pressure and meet deadlines during peak service times.
- Must be able to transport and maneuver a cart over short distances.
- Possession of a valid driver's license is necessary.
- Availability to work evenings and weekends is essential.
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