Automotive Sales and Service Consultant

2 weeks ago

Minneapolis, Minnesota, United States TGK Automotive Full time
Position Overview

TGK Automotive Specialists is a reputable, locally-operated establishment dedicated to providing exceptional service and repair since its inception. Our commitment to integrity and customer satisfaction sets us apart in the automotive industry.

We are currently seeking qualified candidates for the role of Sales and Service Consultant.

The Sales and Service Consultant plays a pivotal role in our operations, acting as the primary liaison between our clients and the service team throughout the vehicle maintenance and repair journey. Our goal is to foster enduring relationships with our clients while ensuring they receive a premium experience.

Key Responsibilities:

  • Welcome customers with professionalism and courtesy, both in-person and via phone, utilizing established customer service protocols.
  • Accurately assess customer concerns by listening attentively, inspecting vehicles, and referencing service history.
  • Advise clients on necessary services based on expertise, ensuring clear communication of any additional recommendations from technicians.
  • Encourage the sale of relevant services, parts, and accessories by demonstrating a thorough understanding of products and their service requirements.
  • Provide clients with precise estimates regarding costs and timelines for approved services, keeping them informed throughout the service process.
  • Ensure proper procedures are followed during the checkout process, including a review of completed inspections and warranty explanations.
  • Conduct follow-up calls post-service to confirm customer satisfaction and address any declined services.
  • Maintain accurate records of returns, core returns, and warranty parts for each customer.
  • Perform additional tasks as assigned.

The Sales and Service Consultant is expected to adhere to all company policies as outlined in the Employee Handbook and demonstrate behaviors that align with our company standards.

Qualifications:

  • High School Diploma or equivalent.
  • Previous experience in a service advisory role is advantageous but not mandatory.
  • Professional demeanor and ability to thrive in a structured environment.
  • Possession of a valid driver's license or the ability to obtain one within 30 days of employment.
  • Availability to work a minimum of five days per week, Monday through Friday.

TGK Automotive Specialists is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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