Executive Director of Operations

5 days ago


South Yarmouth, Massachusetts, United States HVACEXEC Recruiters Full time

Executive Director of Operations

HVACEXEC Recruiters is seeking a seasoned Executive Director of Operations to lead our client's residential services firm on Cape Cod, MA. As a key member of the executive team, you will oversee the day-to-day operations of the company, driving growth and excellence in all aspects of the business.

Key Responsibilities:

  • Lead and manage a team of department managers, including Customer Service, Marketing, Finance, Operations, Service, and Sales.
  • Oversee all aspects of the company's operations, including budget management, financial analysis, and quality assurance.
  • Develop and implement strategic plans to drive business growth and improve customer satisfaction.
  • Collaborate with the VP of Operations to ensure seamless execution of company-wide initiatives.
  • Build and maintain strong relationships with key stakeholders, including customers, vendors, and partners.

Requirements:

  • Proven experience in a managerial role, with a minimum of 5 years in a similar trade services industry.
  • Strong leadership and team-building skills, with a proven track record of driving results-oriented teams.
  • Proficient in budget management and financial analysis, with a strong understanding of financial metrics and KPIs.
  • Exceptional customer service and communication skills, with a focus on delivering unparalleled customer satisfaction.
  • Familiarity with basic software and knowledge of fleet dispatch and logistics is a plus.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Expected Traits and Characteristics:

  • Results-oriented, with a focus on driving business growth and excellence.
  • Decisive, with a track record of making and implementing sound strategic decisions.
  • Intellectually curious, with a passion for understanding and improving processes.
  • Customer-focused, with a commitment to delivering unparalleled customer satisfaction.
  • Cost-conscious, with a strong focus on managing costs and improving margins.
  • Affable and collaborative, with a ability to inspire personal and professional growth in team members.


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