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Executive Director of Operations

2 months ago

South Yarmouth, Massachusetts, United States Vacasa Full time
About the Role

Vacasa is seeking a seasoned leader to join our team as a General Manager in South Yarmouth, MA. As a key member of our Operations leadership team, you will be responsible for overseeing the day-to-day operations of our vacation rental properties in the Cape Cod area.

Key Responsibilities
  • Portfolio Management: Oversee the operations of a specific portfolio of properties, ensuring they meet Vacasa's high standards for cleanliness, maintenance, and guest satisfaction.
  • Owner Relations: Develop and maintain strong relationships with property owners, providing proactive communication and expert guidance to ensure their properties are well cared for.
  • Team Leadership: Manage a high-performing team of operations staff, providing coaching, training, and support to ensure they meet Vacasa's standards and metrics.
  • Financial Management: Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses to optimize efficiency.
  • Guest and Owner Support: Respond to escalated guest and homeowner concerns, providing timely and effective solutions to ensure a seamless stay.
  • Inspections and Maintenance: Conduct regular property inspections prior to guest and owner arrivals, and perform occasional housekeeping and maintenance duties as needed.
  • Travel and Transportation: Frequent travel between worksites is required, and a reliable vehicle is necessary for this role.
  • Collaboration and Communication: Establish and maintain open, collaborative relationships with fellow regional team members and upper management.
Requirements
  • Technical Skills: Proficiency in computer skills, including hardware and software applications.
  • Availability: Availability to work Sunday through Saturday, early mornings and evenings as needed.
  • Communication: Professional communication skills, including email, phone calls, video calls, and texts.
  • Time Management: Excellent time management skills, with the ability to adapt to changing priorities and work under pressure.
  • Attention to Detail: Strong attention to detail, with the ability to maintain accuracy and quality in a fast-paced environment.
  • Physical Demands: Ability to stand, sit, and walk for extended periods, with occasional lifting and bending.
What We Offer
  • Competitive Compensation: A competitive salary, with opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement savings plan, and flexible vacation time.
  • Professional Development: Opportunities for career advancement and professional growth, with a focus on developing leadership skills.
  • Employee Perks: Access to employee discounts, employee assistance program, and a positive, supportive work environment.