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Guest Experience Specialist

2 months ago

New York, New York, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by caring for our communities, investing in growth opportunities, and prioritizing relationships.

About the Role

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences, resolving issues, and promoting our services and offerings. As a Guest Advocate, you'll be the face of Target, interacting with guests, solving concerns, and making their day better.

Key Responsibilities
  • Deliver a service culture that prioritizes the guest experience by delivering the service standard.
  • Create a welcoming experience by authentically greeting all guests.
  • Engage with guests in a genuine way, asking questions to better understand their specific needs.
  • Be knowledgeable about the tools, products, and services available in the store to solve issues for the guest and improve their experience.
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
  • Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
  • Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
  • Support guest services such as Order Pick Up, Drive-up Orders, including Starbucks Drive-up, and Drive Up Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
What We're Looking For

We're looking for individuals who are passionate about delivering exceptional guest experiences, are knowledgeable about our services and offerings, and can work efficiently in a fast-paced environment. If you're a team player who is committed to making a difference in the lives of our guests, we encourage you to apply.

We offer a range of benefits, including competitive pay, opportunities for growth and development, and a comprehensive benefits package. If you're interested in joining our team and making a difference in the lives of our guests, please apply today.