IT Support Specialist
2 weeks ago
Company Overview: Major Food Group is a prominent hospitality organization overseeing a variety of esteemed dining establishments. We are currently seeking a committed Technology Support Associate to deliver essential technical assistance across our operational sites.
Role Overview: The Technology Support Associate will play a crucial role in offering technical support to both our corporate and restaurant teams. This position demands a solid grasp of desktop systems, software applications, and general IT troubleshooting. The ideal candidate will possess problem-solving abilities and a keen interest in technology, thriving in a dynamic environment while ensuring outstanding customer service.
Key Responsibilities:
- Provide expert technical support for corporate and restaurant IT systems, minimizing operational disruptions.
- Diagnose and resolve hardware and software issues across various platforms, including Mac OS, iOS, and Windows, covering software installation, updates, and routine maintenance.
- Set up and maintain desktop computers, laptops, printers, and other peripherals to guarantee optimal functionality.
- Offer comprehensive support for software applications such as Google Workspace, Office 365, Meraki System Manager, and Adobe Creative Cloud.
- Manage basic administrative tasks for POS systems.
- Assist in the installation, maintenance, and troubleshooting of surveillance, audio-visual, and telecommunication systems.
- Collaborate with the IT team to implement and integrate new technologies that meet the operational requirements of the business.
- Document and manage all support requests through the ticketing system, ensuring timely and effective resolutions.
- Provide on-call support as needed, including travel to remote locations for hands-on assistance.
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