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IT Support Specialist
2 months ago
Position: IT Support Specialist
Location: Remote/Hybrid
Contract Duration: 4+ Months with potential for extension
Work Hours: 40 Hours per week
Are you dedicated to delivering exceptional IT assistance and customer service? Join Compunnel Inc. as an IT Support Specialist. This role is designed for individuals who thrive in a fast-paced environment and are eager to assist clients with their IT challenges.
Key Responsibilities:
- Deliver Level 1/2 technical support through various channels including phone, chat, and email.
- Diagnose and resolve common issues such as password resets, account unlocks, and connectivity challenges.
- Escalate more complex problems to the appropriate teams when necessary.
- Conduct follow-up calls and serve as a subject matter expert (SME) for the team.
- Provide training and mentorship to fellow service desk personnel.
Qualifications:
- Bachelor's degree in Computer Science or a related discipline.
- A minimum of 5 years of experience in Service Desk or IT Support within a large corporate setting.
- At least 3 years in a senior Service Desk capacity.
- Proficient in Windows 10 and Mac OS environments.
- Experience with mobile operating systems, specifically iOS and Android.
- Strong understanding of Microsoft infrastructure including Windows, Active Directory, and Exchange.
- Solid background with Citrix Systems and Microsoft Office 365.
- Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Remedy.
- Excellent analytical and problem-solving capabilities.
- Outstanding communication and customer service skills.
- Knowledge of the healthcare sector is advantageous.
This full-time role offers the chance to engage with innovative technology and play a vital role in a dynamic IT team.
