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Salesforce Administrator

1 month ago

Chicago, Illinois, United States Parallel Partners Full time
Junior Salesforce Administrator Job Description

This role offers a clear path for career growth within Salesforce, with opportunities to gain hands-on experience, earn additional certifications, and transition into a more senior role or explore specialized career paths.

We are seeking a proactive individual to help us continually improve and enhance our Salesforce platform, prioritizing user satisfaction and experience.

As a Junior Salesforce Administrator, you will play a pivotal role in supporting the organization's Salesforce platform, maintaining and enhancing the system, troubleshooting general user issues, and developing Litify and Salesforce Email templates.

This position emphasizes the creation of templates and the opportunity to develop your Salesforce skills, with a focus on streamlining communication and improving user experience.

Responsibilities:

  • Create and maintain templates for various Salesforce objects, including email templates, Litify Merge Templates, and other document templates.
  • Assist in data quality management tasks, including data cleansing, data deduplication, and data import/export.
  • Provide day-to-day user support, addressing user inquiries, resolving general user issues, and assisting in user training and onboarding.
  • Assist in the customization of Salesforce by configuring fields and objects.
  • Create and maintain reports and dashboards to provide insights into operational performance.
  • Maintain thorough documentation of Salesforce configurations, processes, and templates.
  • Assist with user support tickets.
  • Stay updated on the latest Salesforce features and best practices.

Qualifications:

  • Bachelor's degree preferred.
  • Certified Salesforce Associate or the ability to earn it within 6 months of hire.
  • Certified Salesforce Administrator or the ability to earn it within 1 year of hire.
  • Minimum of 6 months of Salesforce project knowledge and hands-on administration experience.
  • Proactive attitude to platform enhancements.
  • Desire to implement best practice solutions.
  • Available and responsive to questions.
  • Active in the Salesforce community.
  • Strong computer proficiency.
  • Diagnostic and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Excellent people skills.
  • Ability to work independently or as part of a team.
  • Ability to conduct research into software issues functionality.
  • Keen attention to detail and excellent organizational skills.
  • Ability to multitask and adapt to changes quickly.
  • Ability to collaborate across functional teams.
  • Maintain a strong understanding of technology and its application to achieve business objectives.
  • Fluent English language skills.