Salesforce System Administrator

1 month ago


Chicago, Illinois, United States Addison Group Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to join our team at Addison Group. As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our Salesforce platform.

The ideal candidate will have a strong understanding of the Salesforce platform, with experience in administering and configuring the system to meet business needs. You will be responsible for designing scalable, best practice solutions, and managing the product road map to drive business growth.

As a Salesforce Administrator, you will work closely with stakeholders to gather requirements and feedback, and translate technical information into layman's terms to communicate effectively with end-users.

You will be responsible for all aspects of user and license management, including new user setup, roles, profiles, permissions, public groups, and sharing rules. Additionally, you will manage Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

The successful candidate will have a proactive attitude to platform enhancements, excellent relationship-building skills, and the ability to liaise with stakeholders at all levels. You will also be responsible for user support tickets, monitoring and improving user adoption, new user and ongoing user training, technical documentation, and working with integrated applications.

We are looking for a highly motivated and experienced Salesforce Administrator who can work independently and as part of a team to drive business growth and improve user experience.

Responsibilities
  • Designing scalable, best practice solutions
  • Managing the product road map to drive business growth
  • Administering and configuring the Salesforce platform
  • User and license management
  • Salesforce configuration changes
  • User support tickets
  • Monitoring and improving user adoption
  • New user and ongoing user training
  • Technical documentation
  • Working with integrated applications
Requirements
  • Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on experience with Sales Cloud or your Salesforce product
  • Trailhead Badges/Super Badges - Desirable: Certified Salesforce Administrator
  • Bachelor's/Postgraduate degree, or professional qualification


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