Salesforce Administrator
3 weeks ago
Job Summary
The University of Chicago is seeking a highly skilled Salesforce Administrator to join the Harris IT CRM Technology team. As an integral member of the team, the successful candidate will be responsible for maintaining a growing list of data analysis tools and resources, including the Salesforce org.
The ideal candidate will have a strong background in Salesforce configuration and administration, with experience in data cleaning and database maintenance. They will also possess excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
Responsibilities
- Perform user account setup and management, including user account audits.
- Perform onboarding and offboarding activities.
- Create technical documentation, including process flows.
- Provide Salesforce support for Harris staff, including third-party application support.
- Maintain Salesforce sandbox inventory and configure/test Harris-specific applications.
- Perform analyses and assist in various Salesforce support activities, including problem resolution, troubleshooting, and developing troubleshooting scripts.
- Seek opportunities for professional development to enhance job performance.
- Engage in and lead a program of communication, advocacy, and promotion of the Salesforce environment and its benefits.
- Drive school use of the environment towards consistency of use, improved business processes, and better engagement with the community.
- Manage data going into and out of Salesforce via data transformation, merging, subsetting, and cleaning to ensure data integrity and up-to-date systems.
- Implement integrations of third-party applications to Salesforce and other University systems and databases.
- Partner with units within the Harris School of Public Policy and other University of Chicago campus teams.
Requirements
- Minimum requirements include a college or university degree in a related field.
- Professional work experience in a technical support role.
- Two years of experience maintaining user permissions.
- Salesforce Level I certification.
Preferred Qualifications
- Professional work experience in a technical support role.
- Two years of experience maintaining user permissions.
- Salesforce Level I certification.
Technical Skills or Knowledge
- Working knowledge of Salesforce and familiarity with Trailhead for personal training and onboarding purposes.
- Knowledgeable of or ability to learn quickly the internal workings of the University and its technology tools.
- Experience with Salesforce, HubSpot, Symplicity, CVENT events platform, and Salesforce HTML and JSON.
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