Salesforce Systems and IT Manager

2 months ago

Chicago, Illinois, United States HABITAT FOR HUMANITY CHICAGO Full time
Finding the Right Candidate for Our Salesforce Systems and IT Manager Position

Habitat for Humanity Chicago is seeking a highly skilled and experienced Salesforce Systems and IT Manager to join our team. As a key member of our operations team, this individual will be responsible for leading the development, adaptation, management, and maintenance of our Salesforce CRM, IT systems, and communication support within the organization.

Key Responsibilities

The Salesforce Systems and IT Manager will oversee the efficiency of our IT infrastructure, ensure the implementation of relevant IT solutions according to our organization's standards, and conduct research and development to ensure existing IT solutions are up-to-date in the changing global environment. Key responsibilities include:

  • Salesforce Administration (50%): Act as the organization's point-person for CRM management and optimization, developing an in-depth knowledge of Salesforce and associated applications. Serve as project manager for organizational-related Salesforce and technology systems enhancements; develop schedule and milestones to track the progress of technology implementation.
  • Leadership (25%): Act as the thought leader for Salesforce and IT systems. Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Application Management (5%): Manage our Microsoft 365 account, along with In Tune endpoint manager and Azure Active Directory for users. Create new SharePoint sites as needed and manage user access and security. Act as the liaison between staff and our IT vendors. Manage IT vendors relations and ensure timely payment processing.
  • Systems and Technology Maintenance (5%): Manage staff in troubleshooting internal IT hardware and software issues, engaging external vendors when needed. Collaborate with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Systems and Data Security (5%): Ensure business continuity protocols are implemented to minimize data loss and disruption to business operations during emergency situations. Ensure adequate disaster recovery procedures and data backups are implemented. Guide the internal Security Incident Response Team and ensure thorough incident response documentation is maintained.
  • Teamwork (10%): As a key Operations Team member, contribute to our organizational health through enthusiastic collaboration, leadership, and personal integrity.
Requirements

We are seeking a highly skilled and experienced Salesforce Systems and IT Manager with the following qualifications:

  • Salesforce certified Administrator or Salesforce Advanced Administrator. Extensive experience in the administration and maintenance of Salesforce systems. Experience in performing Salesforce upgrades and ensuring successful integration. Exceptional ability to create and maintain Salesforce databases. In-depth knowledge of Salesforce products and their functionalities. Ability to provide Salesforce training and end-user support.
  • Exceptional organization and project management skills to manage complex projects within budget and schedule, as well as the ability to manage external consultants and budgets. Solid knowledge of IT security basics (cyber security, incident response, multifactor authentication solutions). Self-motivated and able to work independently. Excellent communication skills, including writing, grammar, and speaking. Superb organizational skills and attention to detail.
  • Ability to organize and manage information from a variety of sources and formats. Ability to balance multiple tasks simultaneously and meet deadlines. Commitment to problem solving, continuous improvement, curiosity, and personal development. Understanding and enthusiasm for Habitat for Humanity philosophy and willingness to advocate its mission.

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