Customer Service Representative

7 days ago


Stamford, Connecticut, United States Avery Healthcare Group Full time

About the Role

Avery Healthcare Group is seeking a highly skilled and empathetic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, their families, and visitors.

Key Responsibilities

  • Be responsible for the Reception area and ensure it is presented to a high standard at all times.
  • Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
  • Ensure all sales and marketing material is presented to a high standard whether in person or via email.
  • Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems.
  • Pass essential information to relevant staff or residents immediately.
  • Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
  • Input and retrieve information into the company enquiry management system as required.
  • Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
  • Assist the Home Administrator as required and support certain duties in their absence.
  • Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
  • Develop and maintain positive relationships with all residents, family, visitors, and colleagues.

About Avery Healthcare Group

Avery Healthcare Group is an award-winning national care home provider. Our ambition is simple - to provide the very best residential, dementia, nursing, and respite care and fulfilling life to all our residents within a warm and friendly community.

With our diligent approach to care, proactive focus on resident well-being, and the design of our homes, our carefully selected staff enable us to provide our residents with an enriching life and the opportunity to flourish.

Avery Healthcare Group is committed to safeguarding and promoting the welfare of vulnerable adults, and we provide all employees with a thorough induction and ongoing training to achieve this.

Requirements

  • Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare Group.
  • Proof of eligibility to work in the UK.
  • Proof of complete Covid-19 vaccination from the NHS.


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