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Customer Service Representative

2 months ago

Stamford, Connecticut, United States Design Within Reach Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our Contact Center team at Design Within Reach. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various channels, including phone, email, and chat.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Develop and maintain product knowledge to effectively address customer questions and concerns
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

Requirements:

  • 1-2 years of experience in a customer service role, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Design Within Reach is an Equal Opportunity Employer

We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.