Customer Service Representative

4 days ago

Stamford, Connecticut, United States Harvest Hill Beverage Company Full time
Job Description

About Harvest Hill Beverage Company

Harvest Hill Beverage Company is a leading independent branded beverage producer, delivering consistent annual revenue growth with sales of just under $1 billion. The company was formed in 2014 with the acquisition of Juicy Juice, and further expanded with subsequent acquisitions consolidated into one company in 2017. Our portfolio of iconic brands includes Juicy Juice, SunnyD, Veryfine, Fruit2O, Little HUG, Daily's Cocktails, and Nutrament. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors.

Company Overview

We are a nationwide beverage producer with a network of manufacturing and distribution facilities. Our company is headquartered in Stamford, CT, and employs over 1,000 employees in the United States. We are owned by private equity firm, Brynwood Partners.

Job Summary

We are currently hiring for a Customer Service Representative in Stamford, CT. This position will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and offerings.

Responsibilities

  • Process customer orders, changes, returns, and invoices according to established department policies and procedures.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Enter and update order routing information in a variety of customer and transportation systems including customer portals.
  • Work closely with the credit department to resolve disputed credit items.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Reconcile order/shipment activity.

Requirements

  • 3-5 years' experience in CPG Customer Service or related field.
  • BS/BA degree (or equivalent work experience).
  • Demonstrated analytical and problem-solving skills.
  • Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects.
  • Thorough and detail-oriented.
  • Strong listening, verbal and written communication skills.
  • Advanced experience using Microsoft Windows, Excel, and Word.

Preferred Qualifications

  • Advanced proficiency with computer systems and enterprise software.
  • Experience in identifying, initiating, and driving improvements to processes and work streams.
  • Candidate must demonstrate initiative, high-energy, enthusiasm.

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