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Customer Service Liaison

2 months ago

Minneapolis, Minnesota, United States Kerecis LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Kerecis LLC. As a key member of our Sales Operation team, you will be responsible for managing customer inquiries, providing product information, and supporting our sales team.

Key Responsibilities
  • Manage a high volume of incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Collaborate with the Sales Operation team to ensure seamless communication with salespeople and provide support as needed.
  • Build strong relationships with customers by providing accurate and helpful information, and resolving issues efficiently.
  • Process orders and assist with internal tasks to support the sales team.
  • Stay up-to-date with product knowledge and provide excellent customer service.
Requirements
  • Excellent customer service experience or previous experience as a Client Service Representative.
  • Strong phone handling skills, active listening, and ability to adapt to different customer needs.
  • Familiarity with CRM systems and ability to learn new software.
  • Excellent communication and presentation skills, with the ability to work effectively in a team environment.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

This is a fantastic opportunity to join a dynamic team and contribute to the success of Kerecis LLC. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this role.