Customer Service Agent

6 days ago


Madison Heights, Michigan, United States Highgate Full time

Job Summary

The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities

  • Respond to guest inquiries regarding hotel amenities, services, and local attractions.
  • Process guest check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Manage guest room assignments, including room key distribution and maintenance.
  • Handle guest complaints and resolve issues in a professional and timely manner.
  • Process guest payments and handle cash handling and credit policies.
  • Be aware of all hotel rates, packages, and special promotions.
  • Be familiar with hotel policies and procedures.
  • Maintain a clean and organized work area.
  • Assist guests with safe deposit boxes and other hotel services.

Requirements

  • High School diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.


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