Customer Service Agent
6 days ago
Job Summary
The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities
- Respond to guest inquiries regarding hotel amenities, services, and local attractions.
- Process guest check-ins and check-outs in a friendly, efficient, and courteous manner.
- Manage guest room assignments, including room key distribution and maintenance.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Process guest payments and handle cash handling and credit policies.
- Be aware of all hotel rates, packages, and special promotions.
- Be familiar with hotel policies and procedures.
- Maintain a clean and organized work area.
- Assist guests with safe deposit boxes and other hotel services.
Requirements
- High School diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
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