Client Servicing Specialist

3 weeks ago


Chicago, Illinois, United States Bank of America Full time
Job Description:

At Bank of America, we are committed to delivering exceptional client experiences through our team of skilled professionals. As a Client Servicing Specialist, you will play a critical role in supporting our clients' needs and driving business growth.

Key Responsibilities:
  • Develop a deep understanding of our organization and services to resolve complex client inquiries.
  • Onboard, service, and offboard clients, ensuring seamless account management.
  • Open, maintain, and reconcile account information with high accuracy and compliance.
  • Provide exceptional client support with trade/position management, relationship management, and field market/product inquiries.
  • Drive operational initiatives to enhance client experiences, increase revenues, and reduce risk.
  • Identify and flag potential risks in a timely manner, ensuring proactive issue resolution.
  • Collaborate with internal teams to drive resolution on critical initiatives and escalate client queries as needed.
Requirements:
  • Experience working in a global environment with outsourced partners.
  • In-depth knowledge of the margin process for futures and options.
  • Strong analytical and problem-solving skills, with the ability to drive innovative solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and incentives.
  • The chance to work with a diverse and talented team, driving business growth and delivering exceptional client experiences.

Bank of America is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional client experiences.



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