Client Support Specialist

6 days ago

Chicago, Illinois, United States The Bail Project Full time
Job Title: Client Support Specialist

Join The Bail Project in our mission to combat mass incarceration and advance racial and economic justice. We are seeking a highly motivated and detail-oriented Client Support Specialist to join our team.

About The Bail Project

The Bail Project is a national nonprofit that provides free bail assistance and pretrial support to thousands of low-income people every year. Our model, Community Release with Support, has proven highly effective in helping people make their court dates.

Job Purpose:

The Client Support Specialist is responsible for following up with long-term clients to assist them with attending court dates and connecting with supportive services. The position will also engage with community partners to seek improved social service opportunities for TBP clients.

Key Responsibilities:
  • Triage and respond to incoming client requests for supportive services in real-time and as needed to ensure prompt delivery of services
  • Respond to incoming requests for court information from clients within 24 hours
  • Assist clients with coordinating rides to court when requested for clients that roll off of a BD caseload (after 30 days or first court appearance) for the duration of their case
  • Reach out to non-responsive clients to confirm attendance for upcoming court dates
  • Connect with clients after handoff from BD to determine whether they have engaged in supportive services and coordinate new referrals to address their current needs
  • Connect with clients at the resolution of their criminal cases to collect feedback and assist them with any re-entry supports that may be necessary
  • Contact clients who have missed court to guide them through resolving bench warrants
Requirements:
  • Invested in the local community and demonstrates an interest in racial and social justice and/or criminal legal reform
  • Relates to and effectively communicates with people from all economic, racial, age, ethnic, and social groups
  • Applies effective interpersonal, organizational, and problem-solving skills to prospective partners and maintains strong relationships with external stakeholders including jail administrators, judges, elected officials and media
  • Demonstrates knowledge of using computers and navigating software programs, with experience in Salesforce, G suite, and Microsoft Excel a plus
  • Experience with entering client data and has skills in basic data analysis (or a willingness to learn)
  • Committed to completing daily work in an accurate, timely, and consistent manner
  • Generates alternative solutions to address client needs and work challenges
  • Comfortable implementing organizational procedures and making effective and timely decisions
Working Hours:

This is a full-time position working 40 hours per week (actual distribution of hours may vary depending on site/jurisdictional need)

How to Apply:

Interested applicants should submit a resume and cover letter. In the cover letter, please address the following: Please share 2-3 experiences that highlight why you would be a strong candidate for the Client Support Specialist position.

The Bail Project is proud to be an equal opportunity/affirmative action employer and actively seeks the candidacy of people of color, women, LGBTQIA people, and formerly incarcerated individuals. We are committed to inclusive hiring and dedicated to diversity in our work and staff.

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