Account Manager
1 week ago
As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering exceptional client experiences. This role is part of the Operations Management function, where you will coordinate staff functions and operations to support the organization's goals and strategies.
Key Responsibilities- Provide formal supervision to employees, monitor their training and development, conduct performance evaluations, and coach as needed.
- Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines, and mentor and coach as required.
- Consult with sales professionals to define project requirements, investigate approaches to achieve results, and inform the organization of potential risks and implement action plans.
- Assist with the coordination of resources needed to service projects and build strategic operational plans.
- Manage sales and relationships with small to medium-sized clients, identify new sales opportunities, and improve existing accounts.
- Monitor service level performance to ensure client service levels are met and exceeded, and present findings to Senior Management.
- Prioritize open issues and tasks, working closely with internal and client cross-functional teams, and serve as a point of contact for key systems and processes.
- Manage client expectations regarding the scope of work and responsibilities, daily performance, and ongoing delivery against contractual obligations.
- Lead by example, model behaviors consistent with CBRE RISE values, and influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives, identify, troubleshoot, and resolve day-to-day and moderately complex issues.
- Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
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