Post Purchase Operations Specialist

4 days ago


Westlake Village, California, United States Western Alliance Bank Full time
About the Role

We are seeking a highly skilled Post Purchase Operations Specialist to join our team at Western Alliance Bank. As a key member of our operations team, you will be responsible for managing client relationships, providing exceptional service, and ensuring seamless operational processes.

Key Responsibilities
  • Manage client relationships and communicate effectively to maintain high levels of satisfaction
  • Review and request documentation as needed to ensure compliance and accuracy
  • Process 24-hour refund/invoice submissions and manage aged loans
  • Run daily reporting and complete multiple tasks to meet productivity expectations
  • Ensure timely completion of Post Closing Secondary Pool Edits and handle Post Purchase Escrow Holdback Pipeline
  • Review DB eligibility daily and maintain a quality score of 90% or higher
Requirements
  • 1-3 years of mortgage experience with a strong understanding of basic mortgage documentation
  • High school diploma or GED equivalent
  • Ability to manage high-volume pipelines and work in a fast-paced environment
  • Post Closing experience preferred
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Basic proficiency in Microsoft Office products
What We Offer

As a Post Purchase Operations Specialist at Western Alliance Bank, you will enjoy a competitive hourly rate, opportunities for professional growth, and a comprehensive benefits package. Our company values a diverse and inclusive work environment, and we are committed to providing equal employment opportunities to all qualified applicants.



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