Customer Service Representative

1 week ago


Grand Rapids, Michigan, United States Glass Doctor® Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Representative to join our team at Glass Doctor. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling high volumes of incoming calls, and assisting our customers with their needs.

Key Responsibilities:
  • Customer Service: Answer and direct incoming calls, respond to customer inquiries, and provide solutions to their problems.
  • Call Handling: Manage high volumes of incoming calls, ask clarifying questions to route calls to the appropriate department or team member, and inform customers of their options.
  • Administrative Tasks: Complete various assigned clerical tasks, such as data entry, filing, and other administrative duties.
  • Team Collaboration: Work closely with our team to achieve our goals and objectives.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Prior customer service or call center experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office software.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Paid Time Off: Generous paid time off policy.
  • 401(k) Plan: Retirement savings plan with company match.


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