IT Service Desk Technician

4 days ago


Reston, Virginia, United States Softworld, a Kelly Company Full time
Service Desk Technician

Kelly Technology is seeking a skilled Service Desk Technician to provide top-notch support to our clients.

Key Responsibilities:

  • Provide first-level Service Desk support to employees for end-user problems and requests.
  • Diagnose hardware, software, and business application problems using problem recognition, research, isolation, and resolution steps.
  • Perform computer hardware and software-related repairs, as well as wireless device troubleshooting.
  • Keep detailed records of customer conversations and troubleshooting steps to resolve issues.
  • Provide support for facility, remote facility, and home-based users, as well as USA and global facilities.
  • Monitor and respond to ticketing system assignments.
  • Assist with training customers on desktop applications, software, and hardware platforms.
  • Escalate problems to appropriate I.T. resources when needed.

Requirements:

  • Basic administration activities for user setup of network accounts, computer accounts, and business application accounts.
  • Wireless device configuration and administration.
  • Creation and maintenance of standard operating procedures and knowledge base articles.

What We Offer:

A dynamic and supportive work environment with opportunities for growth and development.



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