Service Desk Support Specialist
7 days ago
Vectrus is a global leader in providing innovative solutions for mission-critical operations.
We bring 120 years of experience to deliver cutting-edge technology and expertise to enhance security, streamline logistics, and improve overall performance.
Job SummaryWe are seeking a highly skilled Service Desk Technician II to join our team.
The successful candidate will provide technical support and assistance to our customers, ensuring prompt and effective resolution of their issues.
This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, or in-person.
- Resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track customer interactions and issues.
- Stay up-to-date with the latest technology and trends in the field.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong technical skills and knowledge of IT systems and software.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
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