Service Desk Lead
3 days ago
We are seeking a highly skilled and experienced Service Desk/Desktop Support Lead to join our team at Beacon Hill Technologies. As a key member of our IT team, you will be responsible for providing advanced technical support and leading a team of Service Desk Technicians.
Key Responsibilities:- Lead a team of Service Desk Technicians, providing guidance and oversight of project coordination.
- Resolve escalated technical issues related to hardware, software, network connectivity, and applications.
- Ensure calls are monitored and tickets are resolved within agreed service level agreements (SLAs).
- Expertise in both Windows (10/11) and macOS platforms.
- Experience with company-wide deployments of Windows desktop environments.
- Hands-on Hardware Break/Fix experience highly preferred.
- Propose process enhancements, automation, and efficiency improvements to enhance service delivery.
- Research solutions and information regarding technical issues.
- Proven leadership skills and ability to handle escalated issues effectively.
- Experience with company-wide deployments of Windows desktop environments.
- Expertise in both Windows (10/11) and macOS platforms.
- Hands-on Hardware Break/Fix experience highly preferred.
Beacon Hill Technologies is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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