Service Desk Lead

3 days ago


Reston, Virginia, United States Beacon Hill Full time
Service Desk/Desktop Support Lead

We are seeking a highly skilled and experienced Service Desk/Desktop Support Lead to join our team at Beacon Hill Technologies. As a key member of our IT team, you will be responsible for providing advanced technical support and leading a team of Service Desk Technicians.

Key Responsibilities:
  • Lead a team of Service Desk Technicians, providing guidance and oversight of project coordination.
  • Resolve escalated technical issues related to hardware, software, network connectivity, and applications.
  • Ensure calls are monitored and tickets are resolved within agreed service level agreements (SLAs).
  • Expertise in both Windows (10/11) and macOS platforms.
  • Experience with company-wide deployments of Windows desktop environments.
  • Hands-on Hardware Break/Fix experience highly preferred.
  • Propose process enhancements, automation, and efficiency improvements to enhance service delivery.
  • Research solutions and information regarding technical issues.
Requirements:
  • Proven leadership skills and ability to handle escalated issues effectively.
  • Experience with company-wide deployments of Windows desktop environments.
  • Expertise in both Windows (10/11) and macOS platforms.
  • Hands-on Hardware Break/Fix experience highly preferred.
What We Offer:

Beacon Hill Technologies is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


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