Event Support Specialist

2 weeks ago

Seattle, Washington, United States Amazon Services LLC Full time
About the Role

We are seeking an experienced Event Support Engineer to join our team at Amazon Services LLC. As an Event Support Engineer, you will be responsible for providing technical support for live events in our large production venues.

Key Responsibilities
  • Setup, configure, operate, monitor, troubleshoot, and strike audio equipment.
  • Ability to operate in role autonomously, lead, train and oversee vendor audio personnel.
  • Promptly, thoroughly, professionally communicate with team, customers, and business partners.
  • Report any problems that arise with complex equipment, make repairs as able.
  • System and inventory management, maintain data/records of equipment use.
  • Develop, document and maintain audio standards and drive process improvements.
  • Search out opportunities to help others improve skillsets and knowledge base.
  • Ensure industry best practices are followed with a safety first mindset.
Pre-Event
  • Review event information and coordinate audio needs of the event.
  • Communicate with Event Producer to determine technical needs.
  • Setup, configuration, and thorough testing of equipment ahead of event.
Event Execution
  • A1 technical services for assigned events, lead technician for events with outside vendor services.
  • Ability to flex to secondary support roles as needed.
  • Optimizing systems for the best quality attainable.
  • Dynamically flex to customer needs and changes.
Post-Event
  • Assist with strike of event space(s), ensuring correct equipment handling and storage.
  • Participate in post-event feedback discussions/surveys.
About the Team

The Event Production team provides high touch, high quality event production support to internal Amazon customers. Our team consists of engineers and system engineers who work daily with the installed production equipment, helping to plan and execute each event within the space.

Requirements
  • 3+ years of professional or military experience.
  • 3+ years experience in event production.
  • Strong understanding of live audio reinforcement, console configuration, operation, and troubleshooting.
  • Strong live event audio and/or audio recording background.
  • Familiarity with Dante Audio Networks, Q-Sys DSPs, Yamaha professional mixing consoles such as Rivage PM7, QL5.
  • Focused, organized and effective in stressful environments.
  • Prioritization while multi-tasking under pressure and within short time constraints.
  • Capable of staying on task when alone, but also interface well with customers, vendors, and team members.
  • Strong written and verbal communication skills.
  • Ability to adjust work schedule to business needs.
  • Positive, team-minded and 'can do' attitude, willing to jump in anywhere.
  • Must be able to lift 50 lbs. and move quickly between locations.
Preferred Qualifications
  • Bachelor's degree.
  • 2 – 4 year degree in event or broadcast production, technical theater or related field, or equivalent experience.
  • Deep understanding live audio mixing principles, troubleshooting and problem solving for relevant systems and equipment. Background in event AV, including audio, video, lighting and staging systems.
  • Knowledge of MS Office suite.
  • Adaptive and flexible.
  • Resourceful and quick to take initiative.

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