Technical Support Specialist

6 days ago


Seattle, Washington, United States Highspot Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Customer Services Team at Highspot. As a Technical Support Specialist, you will serve as the technical liaison between Services, Product, and Engineering, providing advanced technical support to our customers on a variety of integrations with Highspot.

Key Responsibilities
  • Manage the support ticket queue and drive customer requests to a timely resolution
  • Responsible for triage and owning a wide variety of customer requests from start to finish
  • Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
  • Optimize and leverage internal and external Support documentation
  • Act as a liaison between customers and engineering to resolve difficult technical issues
Requirements
  • 1-3 years technical customer support experience
  • Experience with ticketing systems such as Zendesk
  • Experience with troubleshooting applications such as Outlook, GMail, Zoom, and MSTeams
  • Strong desire to serve and help others
  • Exceptional problem-solving skills and cool under pressure
  • Insatiable curiosity and the desire to learn
  • Comfortable and confident written and verbal communication with internal and external customers
What We Offer
  • Comprehensive medical, dental, and vision benefits
  • 401(k) Matching
  • Paid parental leave
  • Flexible work and vacation schedules
  • Discounted ClassPass membership
  • 2 volunteer days per year
  • Transportation benefits
  • Competitive compensation and stock options
  • Fully-stocked kitchen
  • Annual company-wide events
About Highspot

We are committed to diversity as both a moral and business imperative. Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). We are an equal opportunity employer and value diversity at our company.



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