Hotel Guest Services Supervisor
6 days ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Kimpton Hotels & Restaurants. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel rooms and public areas.
Key Responsibilities- Inspect and Maintain Cleanliness: Conduct regular inspections of guest rooms, meeting rooms, hallways, and public areas to ensure they meet our high standards of cleanliness and maintenance.
- Lead and Manage Team Members: Supervise and train housekeeping staff to ensure they are performing at a high level and meeting our quality standards.
- Communicate with Guests and Front Desk: Respond to guest requests and concerns, and communicate with the front desk to ensure seamless service.
- Monitor and Report Room Status: Prepare and submit daily reports on room status, including any issues or concerns.
- Manage Lost and Found Items: Collect, log, and secure lost and found items in a locked cabinet.
- High School Diploma or Equivalent: Required.
- 1 Year of Customer Service Experience: Required.
- Housekeeping Supervisory Experience: Preferred.
- Flexible Schedule: Ability to work mornings, nights, holidays, and weekends as needed.
Kimpton Hotels & Restaurants is a boutique hotel chain that values diversity, inclusivity, and employee empowerment. We are committed to creating a culture that reflects the diversity of our guests and employees. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
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