Project Coordinator

6 days ago

Englewood, Colorado, United States Microsel Of Colorado Llc Full time
Job Overview

We are seeking a highly skilled Project Specialist to join our team at Microsel Of Colorado Llc. As a Project Specialist, you will be responsible for delivering exceptional client experiences and ensuring the successful deployment and implementation of client projects.

Key Responsibilities:

  • Client Project Management: Own client projects, participate in project meetings, and provide project updates during weekly technical meetings.
  • Project Reporting: Provide project updates to customers and internal stakeholders.
  • Scope Management: Manage commercial and technical scope of projects.
  • Technical Configuration: Work daily in ConnectWise, ITGlue, and other MSP software toolsets to ensure client data is current and in a constant updated state.
  • Ticket Management: Tenaciously track down missing configuration data and update data accordingly.

Requirements:

  • 1+ years' client-facing IT service desk experience preferably in a managed services or multi-tenant support company.
  • Interpersonal skills, including telephony skills, communication skills, active listening, and White-Glove customer-care.
  • Experience with ConnectWise Manage, CWRMM, ConnectSecure, ITGlue, and other specialized Managed Services software packages.
  • The ability to write, read, and follow Scopes of Work and Standard Operating Procedures.
  • Experience in M365 and Google Workspace migrations.
  • Experience with email backups, archiving, and spam filtering.
  • Microsoft Azure, Microsoft Teams administration, Cloud Services experience.
  • Acronis and Barracuda Back-up experience.
  • Mature understanding of Cyber Security principles.
  • Ability to create and document SOPs as needed.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Professional written and verbal communication and interpersonal skills, including active listening, demonstrating empathy, patience, and a positive attitude.
  • Willingness to learn continuously and escalate issues when appropriate.

Benefits:

  • Company-sponsored Medical, Dental, Vision.
  • Life, Short- and Long-term disability.
  • 401K with matching.
  • Paid holidays, vacation, and sick leave.
  • Employee discount, referral, and assistance programs.

Core Values:

  • Growth.
  • Optimism.
  • Accountability.
  • Leadership.
  • Service Clients.

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