Guest Engagement Manager

1 week ago

Aspen, Colorado, United States ASPENX Full time
Job Overview

Company Overview
ASPENX, a segment of Aspen One, represents a modern retail and experiential brand. Established by artist Paula Crown, ASPENX embodies creative innovation. It introduces the first performance product line crafted by a ski resort, shaped by its expert on-mountain team to ensure excellence, comfort, and safety. Alongside collaborative projects, ASPENX provides tailored retail, premium rental equipment, and extraordinary experiences both on and off the mountain. The brand has partnered with notable names such as Prada, Vuarnet, Anon, Rapha, and AETHER. Aspen One encompasses Aspen Skiing Company, Aspen Hospitality, and ASPENX, leveraging its influence across all divisions to promote climate action, community involvement, and social equity.

Position Summary
The Experience Manager plays a pivotal role in marketing, organizing, and executing private and public events throughout the winter and summer seasons. This role demands hands-on, on-site leadership of all event activities and personnel, ensuring flawless execution and superior engagement for all participants. Additionally, the Experience Manager is tasked with organizing and conducting internal and external sales meetings with designated teams.

Key Responsibilities

  • Collaborate with the Senior Experiences Manager to design and deliver exceptional experiences.
  • Meticulously oversee every aspect of event planning and execution, ensuring high standards of service and aesthetics.
  • Promote experiences for ASPENX through various channels, providing prompt follow-up with clients and converting leads into sales.
  • Engage with the Senior Experiences Manager to develop new experiences, coordinating with partners and marketing teams.
  • Manage client relationships, offering customized solutions based on individual needs from inception to completion.
  • Assist in recruiting staff to facilitate event execution.
  • Oversee staff during events, ensuring smooth operations.
  • Collaborate with key partners and brands to enhance event offerings.
  • Foster relationships with Aspen Skiing Company and Aspen Hospitality teams to ensure effective communication and execution across departments.
  • Provide feedback to management to improve guest experiences and address any immediate concerns.
  • Share insights on local mountains and current conditions.
  • Maintain awareness of departmental budgets and analyze financial trends.
  • Complete assigned tasks and assist other departments as needed.
  • Perform additional duties as required.

Qualifications

  • Preferred college degree.
  • Minimum of 2 years of experience in a role focused on delivering high-quality guest service.
  • At least 2 years of experience in event management.
  • Sales experience is advantageous.
  • Management experience in an event context is preferred.
  • Exceptional attention to detail is essential.
  • Proficiency in Microsoft Office Suite is required.
  • Bi-lingual candidates are preferred.

Work Environment
This position requires the ability to stand and walk for extended periods, with occasional kneeling and bending. Candidates should be able to ski or snowboard at an intermediate level. The role involves regular indoor work, with outdoor responsibilities that may include exposure to various weather conditions.

Job Benefits
This full-time position is eligible for a comprehensive benefits package, including health, dental, and vision insurance, flexible spending accounts, life insurance, paid time off, a 401(k) savings plan, and employee ski passes.

This job description outlines the general nature and level of work involved and is not intended to be a comprehensive list of all duties and responsibilities. Responsibilities may change at any time with or without notice.

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