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Community Engagement Manager

2 months ago

Aspen, Colorado, United States WE-cycle Full time
Position Overview

WE-cycle, a community-focused non-profit bikeshare initiative, is on the lookout for a passionate and skilled Program Manager to enhance our team. This pivotal role involves managing rider assistance, community engagement, and operational support to ensure a top-notch experience for our users while boosting WE-cycle's visibility and ridership.

Key ResponsibilitiesCommunication
  • Develop and implement effective communication strategies to inform riders about our services, benefits, and operational procedures.
  • Keep riders updated on important news, events, and service modifications through various channels.
  • Collaborate with the team to create marketing materials, including newsletters and social media content.
  • Serve as the primary contact for riders, facilitating clear and effective communication.
Community Engagement
  • Design and execute outreach programs in multiple languages to promote WE-cycle's advantages to the broader community.
  • Build and nurture partnerships with local businesses, organizations, and government entities to enhance community involvement.
  • Ensure our communications resonate with the diverse demographics of our community.
  • Represent WE-cycle at various community functions to foster support and awareness.
Rider Assistance
  • Deliver exceptional support to riders by addressing their inquiries and resolving any issues promptly.
  • Oversee rider service initiatives, maintaining high standards of service quality.
  • Analyze rider feedback to identify trends and areas for enhancement.
  • Formulate and execute strategies aimed at improving rider satisfaction.
  • Refine policies and procedures related to rider services.
Brand Management
  • Ensure consistent messaging and branding across all platforms, including marketing materials and rider interactions.
  • Work closely with the Operations Team to maintain an appealing and effective system presentation.
  • Monitor public perception of the brand and strive to elevate the organization's standing within the community.
Operational Support
  • Gain comprehensive knowledge of system-wide operations.
  • Assist in daily operational tasks as needed, taking on specific roles when required.
Qualifications
  • A Bachelor's degree is mandatory.
  • A minimum of 3 years of experience in partnership management, community outreach, or content development.
  • Strong interpersonal skills to cultivate relationships with a variety of stakeholders.
  • Proficiency in various software applications, including web and mobile platforms.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts clearly.
  • Proficiency in Spanish is preferred.
  • A creative mindset with a history of successful program development and execution.
  • A strategic approach to analyzing data and making informed decisions.
  • A commitment to sustainable transportation and the mission of WE-cycle.
  • Ability to operate a vehicle with a trailer.
  • Capacity to lift 45-pound bicycles repeatedly throughout the day.

Note: This job description is designed to provide essential information regarding the role's scope and is not exhaustive. Responsibilities may evolve over time based on organizational needs and individual capabilities.