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Guest Experience Specialist

2 months ago

Aspen, Colorado, United States Aspen Skiing Company Full time
Job Summary

The Guest Service Agent plays a vital role in ensuring the comfort and satisfaction of our guests by providing transportation services to and from various local locations. This position requires excellent communication skills, a strong knowledge of the local area, and the ability to work independently.

Key Responsibilities
  • Pick-up and Drop-off Services: Safely transport guests to and from various local locations as scheduled by the Front Desk.
  • Guest Assistance: Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting them.
  • Knowledge of Hotel Functions: Be aware of all daily hotel functions, locations, and times to provide accurate directions to guests.
  • Communication: Maintain constant communication with the Front Desk for itinerary changes and guest requests.
  • Vehicle Maintenance: Check and maintain the cleanliness of vehicles, report any problems to the Guest Services Manager, and fill out vehicle maintenance checklists as directed.
  • Accident Reporting: Accurately report any accidents and fill out incident reports immediately.
  • Lost Baggage Assistance: Assist the Front Desk in locating lost baggage through airlines and the guest services desk at the airport.
  • Safe Driving: Drive safely at all times.
Requirements
  • Age: Must be over 18 years of age.
  • Driver's License: A valid driver's license is required.
  • Education: High School Diploma or high school equivalent preferred.
  • Experience: 1 year of guest/customer service skills preferred.
Work Environment and Physical Demands

The Guest Service Agent will work in a fast-paced environment, frequently driving in various weather conditions. The ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods is required. Regularly working in bright sunlight and at night, the employee may be exposed to noises that cause distraction and may be required to walk on slippery and uneven surfaces. The ability to constantly lift, push, or pull up to 50 lbs. individually or with assistance is also required.