Heavy Equipment Service Coordinator

2 weeks ago


Georgia, United States Dr. Elisabeth Vogel Executive Research Services Full time

Company Overview:

Join a prominent player in the heavy-duty vehicle and machinery sector. Dr. Elisabeth Vogel Executive Research Services is on the lookout for a dedicated Technical Customer Support Specialist to facilitate communication between clients, service professionals, and the sales department.

Position Summary:

The selected candidate will be responsible for engaging with customers, organizing service appointments, estimating repair costs, diagnosing equipment problems, identifying necessary spare parts, establishing repair schedules, and relaying customer inquiries to technicians.

Key Responsibilities:

  • Engage with clients regarding service results, scheduling, spare parts availability, and repair processes.
  • Collaborate with service technicians and oversee parts procurement.
  • Confirm and relay repair information to Customer Service for accurate quotations.
  • Manage workflow, scheduling, and consignment agreements effectively.
  • Foster positive relationships with customers and maintain detailed service records in databases.
  • Work closely with the after-sales team and prepare monthly performance reports.
  • Develop and sustain strong partnerships with both internal and external stakeholders.

Qualifications:

Completion of vocational training as a diesel or heavy equipment mechanic, or a minimum of three years of experience in automotive mechanics, electronics, or mechatronics.

Essential Skills:

  • Proficient knowledge of automotive mechanics, electrical systems, and hydraulic systems.
  • Exceptional organizational, decision-making, and problem-solving abilities.
  • Proficient in written and spoken English; additional language skills are advantageous.
  • Competent in Microsoft Office Suite (Excel, Word, etc.) or equivalent software.
  • Experience with computer-based automotive diagnostics is preferred.
  • Outstanding customer service, interpersonal, and communication skills.
  • Willingness to travel as required.

Commitment to Diversity:

Dr. Elisabeth Vogel Executive Research Services is dedicated to fostering an inclusive environment and values diversity in its workforce.



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