Community Support Specialist

1 week ago

South Portland, Maine, United States Day One Full time
Job Overview

General Summary:

We are seeking dedicated Community-Based Case Managers to support individuals in need within our service area.

The primary role of the Case Manager involves delivering extensive case management services across various programs, including Community Integration, Behavioral Health Home, Opiate Health Home, and Targeted Case Management. Responsibilities encompass collaborating with a multidisciplinary team to create, execute, and evaluate service plans; establishing both short- and long-term objectives; identifying resources and facilitating placements; advocating for clients to ensure they receive necessary services; and maintaining accurate case plans and documentation. Once the caseload is established, the Case Manager is expected to meet billing requirements. The Case Manager is also expected to take on the role of consultant, educator, and advocate. Performance is assessed through reports, observations, supervisory evaluations, and analysis of outcomes.

Key Responsibilities:

  • Formulate an Individual Service Plan (ISP) for each enrolled client through assessment, treatment, and ongoing consultations, addressing goals and needs across seven domains.
  • Design, oversee, and adjust individual service plans for clients and their families.
  • Engage in discussions regarding client progress with involved parties, providing guidance on responsibilities and advancements towards ISP goals.
  • Assist clients and their families in locating suitable service providers, advocating for services, and coordinating with agencies and providers.
  • Conduct regular meetings with clients.
  • Review and manage case records, prepare timely reports and summaries on client progress, and document any unusual incidents that may impact client participation in the program.
  • Ensure all clinical records comply with agency, program, licensing, and clinical standards.
  • Provide necessary statistics and client data to meet contractual and billing obligations.
  • Engage in clinical supervision, training, and team meetings.
  • Represent the organization professionally within the community.
  • Perform additional duties as assigned.

Confidentiality:

Consistently adhere to all organizational, federal, and state policies regarding the confidentiality of client, employee, and agency information.

Supervisory Responsibilities:

None

Work Environment:

Office-based responsibilities can be fulfilled from various locations within the service area. Local travel is required to meet client needs.

Physical Requirements:

Physical demands are consistent with standard office work, involving extensive computer use and local travel. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Qualifications and Skills:

  • MHRT-C Certification
  • Preferred LSW or LSX
  • Experience working with individuals of all ages facing mental health and/or substance use challenges.
  • Ability to collaborate effectively as part of a team.
  • Strong verbal, written, and interpersonal communication skills.
  • Reliable transportation and capacity for local travel.
  • Flexibility to work varied hours to accommodate client needs.
  • Ability to manage stressful situations and maintain cordial interactions with clients and colleagues.

To succeed in this role, candidates must effectively fulfill each primary duty. The qualifications listed above represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

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