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HVAC Service Operations Coordinator

2 months ago

Queens Village, New York, United States Donnelly Mechanical Corp Full time
Position Overview: Service Coordinator Level II at Donnelly Mechanical

Employment Type: Full-time

Department: Service

Classification: Non-Exempt

EEO Code: Administrative Support

Supervisor's Role: Service Manager

Job Summary: Donnelly Mechanical is in search of a Service Coordinator Level II to enhance our service division. This role is pivotal in overseeing field operations, ensuring exceptional service delivery to our clientele.

Key Responsibilities:

  • Address client inquiries and nurture relationships with assigned accounts
  • Coordinate and oversee the workload of service technicians
  • Prepare estimates, manage billing processes, and complete time reports for designated tasks
  • Organize client site visits and furnish status updates as necessary
  • Comply with company policies, work rules, and safety protocols
  • Provide standby phone service according to company guidelines
  • Uphold safety standards in accordance with Donnelly regulations

Qualifications:

  • At least 1 year of experience in HVAC service dispatching
  • Excellent written and verbal communication abilities
  • Strong interpersonal skills for effective collaboration
  • Dependability and punctuality

Benefits and Workplace Culture:

Donnelly Mechanical is dedicated to delivering superior HVAC services while fostering a positive work atmosphere. Our employees benefit from a variety of offerings, including:

  • Health Insurance options with coverage up to 90%
  • Affordable Dental, Vision, and additional ancillary benefits
  • Life Insurance and Disability coverage
  • Opportunities for Professional Development and Growth
  • Paid time off benefits including Vacation, Holidays, and Sick Leave
  • 401(k) and Profit Sharing Plan
  • Employee Referral program and Company-sponsored events
  • Employee Discount programs and Pet Insurance

Donnelly Mechanical is an Equal Opportunity Employer, inclusive of individuals with disabilities and veterans. We pride ourselves on our strong industry reputation.