HVAC Service Coordinator

4 weeks ago


Queens Village, New York, United States Donnelly Mechanical Corp Full time
Job Title: HVAC Service Coordinator

At Donnelly Mechanical Corp, we are seeking a highly skilled HVAC Service Coordinator to join our team. As a key member of our service division, you will be responsible for managing field activities, communicating with technicians, colleagues, and vendors to ensure exceptional service delivery to our clients.

Key Responsibilities:

  • Receive and respond to client inquiries, maintaining strong relationships with assigned accounts.
  • Dispatch and manage workload of assigned technicians, ensuring timely completion of tasks.
  • Complete estimates and follow-up as per department guidelines.
  • Close out and bill assigned work according to department procedures.
  • Verify assigned technicians' hours and expenses through weekly time reports.
  • Manage monthly maintenance workload to ensure completion.
  • Schedule client site visits for non-service calls and maintenance.
  • Provide status reports on in-progress work as required.
  • Adhere to all DMC work rules, policies, and safety guidelines.
  • Cover standby phone service periodically, following company after-hours procedures.

Requirements:

  • At least 1 year of experience in HVAC service dispatching.
  • Proven written and verbal skills to complete assigned tasks.
  • Considerable tact and human relations skills for effective teamwork.
  • Reliability and punctuality are essential for success in this role.

Benefits and Culture:

Donnelly Mechanical Corp values our clients, integrity, innovation, and employees. We strive to provide exceptional service, and our employees play a crucial role in achieving this goal. As a valued member of our team, you will enjoy a range of benefits, including stellar health insurance options, affordable ancillary benefits, life insurance, training and growth opportunities, and more.


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