Operations Manager

7 days ago


Baltimore, Maryland, United States Elite Building Services Full time

Job Summary:

Elite Building Services is a responsible, single source, preferred partner, providing world-class facility services while striving to be the best place to work.

We are an Equal Employment Opportunity (EEO) employer and a certified woman-owned business, headquartered in Wilmington, Delaware. We service the New England, Mid-Atlantic, Mid-West and Southeastern regions of the United States.

Key Responsibilities:

  • Operations Management:
    • Manage a team of technicians and cleaners to achieve a high level of quality.
    • Recruit, select, onboard, train, assign, schedule, coach, counsel and discipline employees.
    • Communicate job expectations to employees; planning, monitoring, appraising and reviewing job contributions.
    • Plan and review employee compensation actions; enforcing company policies and procedures with employees.
  • Operations and Budget-Related:
    • Communicate with regional sales and operations managers on a regular basis.
    • Complete paperwork related to jobs in an accurate and timely manner.
    • Maintain and manage budget, control expenses for all managed operations, review job costs, and make necessary adjustments to meet budget compliance.
  • Client and Job Site-Related:
    • Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees.
    • Manage relationships with key operations vendors.
    • Effectively communicate with onsite clients.

Requirements:

  • A minimum of 2 years related experience, preferably at the supervisory level.
  • Ability to create and forecast productivity, staffing, and budget plans.
  • Ability to initiate and document corrective action professionally and thoroughly as needed.
  • Must be at least 18 years of age.
  • Must have reliable transportation to and from work.
  • Must have a clean driving record and be insurable, including successfully pass a Motor Vehicle Record (MVR) to operate a company vehicle.
  • Must be able to pass background check.
  • Ability to work independently with minimal supervision and be dependable.
  • Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments.
  • Strong attention to details.
  • Strong leadership, communication and listening skills as well as experience working in a high stress environment.
  • Bilingual in English and Spanish a plus.
  • Experience with payroll and timekeeping a plus.

Physical Requirements:

  • Must be able to regularly lift 30-50 pounds, stand for long periods of time and travel to multiple sites each day as needed.

Education Requirements:

  • High school diploma or equivalent is preferred.

Work Environment:

  • In person
  • Company Vehicle and Gas Card Provided During Work Hours.
  • Cell phone and laptop provided

Job Type:

  • Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
  • Weekends as needed

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