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Warehouse Operations Support Specialist

2 months ago

Baltimore, Maryland, United States The Building People Full time
Job Overview

The Building People, LLC is seeking qualified candidates for the position of Work Order Support Technician. This role is essential in managing customer inquiries and ensuring efficient operations within our service framework. The ideal candidate will be adept at following established protocols for documenting various service requests related to the restoration, repair, and maintenance of office furnishings and equipment.

As a Work Order Support Technician, you will serve as a vital link between our clients and service teams, handling incoming service requests and ensuring timely resolutions. Your commitment to exceptional customer service and your ability to make informed decisions quickly will be key to your success in this role.

Key Responsibilities:

  • Facilitate the loading and unloading of materials and products.
  • Accurately identify, label, and track inventory within the warehouse.
  • Manage help desk inquiries from initiation to resolution.
  • Oversee the restoration, repair, and cleaning of office equipment as necessary.
  • Document service requests and prioritize them for resolution.
  • Complete and close service tickets efficiently.
  • Monitor and report on the status of service calls weekly.
  • Collaborate with repair teams to ensure client satisfaction.

Essential Skills and Experience:

  • Proficient in managing inbound calls, recording, and tracking requests.
  • Outstanding customer service abilities, both in-person and over the phone, with diverse stakeholders.
  • Experience in furniture repair and restoration.
  • Excellent organizational skills with a keen attention to detail.
  • Ability to effectively plan and manage resources for service requests.
  • Provide administrative support to senior management as needed.
  • Advanced skills in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Physical capability to lift up to 50 lbs.

Qualifications:

  • Active Secret Clearance Required

Education:

  • High School Diploma or equivalent.