Guest Services Representative

2 weeks ago


Marblehead, Massachusetts, United States The Hotel Marblehead Full time


We are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for every visitor at The Hotel Marblehead.

Your role will involve welcoming guests, managing their information, distributing keys and room assignments, and addressing any inquiries to ensure a pleasant stay.

The ideal candidate possesses excellent communication skills, a strong work ethic, and a dedication to guest satisfaction.

Key Responsibilities

  • Welcome, check-in, and check out guests upon their arrival and departure, issue keys and room assignments, and securely record payment information.
  • Respond to incoming calls and assist with guests' needs both in-person and online regarding room reservations, pricing, amenities, available accommodations, loyalty programs, and special requests.
  • Address customer complaints as needed.

Record Keeping:
Maintain accurate records of all guest account information.

  • Coordinate with the housekeeping team to ensure that guest accommodations are prepared.

Qualifications

  • Prior experience or familiarity with Microsoft Office and reservation management systems.
  • High school diploma, GED, or equivalent required.
  • Minimum of one year of experience in the hospitality industry as a hotel front desk agent or in a similar role preferred.
  • Strong time management, organizational, customer service, and interpersonal skills.
  • Experience in handling phone inquiries and managing challenging situations.


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