Position Overview: The role of a Banquet Server is crucial in delivering exceptional service during events and functions. This part-time, on-call position requires setting up the banquet area as directed by the Supervisor, ensuring all necessary items such as linens, serviceware, and glassware are in place.

Key Responsibilities:

• Prepare the banquet room according to the specifications provided by the Supervisor.
• Participate in pre-event meetings to understand the details of the function, including guest expectations.
• Welcome guests warmly and address their requests with professionalism and courtesy.
• Serve food and beverages in the designated order, maintaining consistency as per the Supervisor's guidelines.
• Efficiently clear dishes as guests finish each course and at the conclusion of the meal.
• Adhere to all regulations regarding the service of alcoholic beverages.
• Monitor beverage levels and check in with guests to ensure satisfaction.
• After the event, reset the banquet area to prepare for subsequent functions.
• Maintain regular attendance and be available for scheduled shifts.
• Perform additional job-related tasks as assigned by the Supervisor.

Essential Skills and Qualifications:

• Effective communication skills in English.
• Self-motivated with a positive attitude.
• Professional appearance and demeanor at all times.
• Ability to work collaboratively with team members.
• Basic understanding of food and beverage service standards.
• Knowledge of proper table settings and serviceware.
• Capability to lift and transport items weighing up to 30 lbs.
• Familiarity with beverage equipment operation.

Performance Expectations:

Customer satisfaction is paramount. Every interaction with guests should reflect professionalism and respect. Associates are expected to uphold the highest standards of service and contribute positively to the guest experience.

Work Ethic: Consistency in work habits is essential. Adherence to hotel standards regarding appearance, punctuality, and overall conduct is expected. Adaptability and a willingness to learn new skills are vital for success in this role.

Safety and Security: The safety of guests and staff is a top priority. Compliance with hotel security protocols is mandatory, particularly concerning key controls and the handling of heavy items.

Note: This job description is intended to outline the primary responsibilities and qualifications of the position. It is not exhaustive and may be subject to change at the discretion of the company.

Crescent Hotels & Resorts is an Equal Opportunity Employer.