Dunkin' Franchise Manager

7 days ago

Marblehead, Massachusetts, United States Dunkin' | Jaton Mgmt Co., LLC Full time

About Dunkin' | Jaton Mgmt Co., LLC

We are a highly regarded Dunkin' franchise network operating 13 restaurants throughout Massachusetts, with a strong focus on developing our employees as the primary key to our success.

Our Company Culture

We strive to promote our people from within, and if you have the desire and passion for your career, we have an opportunity for you to grow with us.

Job Summary

We are seeking influential self-motivated leaders to play a vital role in our store's day-to-day operations to help us deliver the best overall guest experience visiting our restaurants.

Key Responsibilities

  • Provide leadership, coaching, and direction to approximately 5-8 restaurants.
  • Support Restaurant Manager(s) to ensure excellent restaurant operations, help to maximize sales and profits of each restaurant, and ensure they are delivering excellent guest service and meeting and executing all applicable Brand standards.
  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability.
  • Understand local marketing area and competitor trends.
  • Establish sales and service goals with the director of operations and restaurant managers.
  • Provide excellent guest service and resolve issues.
  • Lead team meetings.
  • Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives.
  • Ensure that restaurants correctly execute new products and processes in a marketing window.
  • Develop business plans for their portfolio and develop action plans with the director of operations.
  • Drive a clear vision and clearly communicates to the team.

Management Responsibilities

  • Recruit, hire, onboard, and develop restaurant managers.
  • Plan, monitor, appraise and review restaurant employee performance.
  • Manage and coordinate the Restaurant Management team to support their restaurant performance & execution.
  • Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction.

Requirements

  • Basic computer skills.
  • Fluent in spoken and written English.
  • Basic math and financial management.
  • 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality.

Competencies

  • Strong analytical skills and business acumen.
  • Works well with others in a fun, fast-paced team environment.
  • On time, demonstrates honesty and a positive attitude.
  • Willingness to learn and embrace change.
  • Guest focused.
  • Ability to train and develop a team.
  • Time management.
  • Problem-solving.
  • Motivating others.

Benefits & Compensation

  • Competitive salary.
  • Opportunity to earn quarterly bonuses.
  • Monthly car allowance.
  • Cell phone allowance.
  • Gas reimbursement.
  • Five-day work week.
  • Flexible schedule; time off.
  • Career growth opportunity.
  • Paid vacation.
  • Holiday pay.
  • Paid sick time.
  • Health (BCBS) & Dental (Delta).

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