Customer Service Representative

5 days ago


LakesideMarblehead, United States Together Full time

About Together

Together is a specialist lender offering a range of mortgage and secured loan products to individuals and businesses. With over 47 years of successful trading, we employ over 600 colleagues and are committed to delivering exceptional customer service.

Job Summary

We are seeking a talented Customer Service Advisor to join our growing team. As a key member of our contact centre, you will be the first point of contact for our customers, delivering fantastic levels of service while efficiently resolving queries and identifying opportunities to provide support.

Key Responsibilities

  • Provide exceptional customer service and support to customers via phone, email, and other communication channels.
  • Resolve customer queries and issues in a timely and professional manner.
  • Identify opportunities to provide additional support and services to customers.
  • Work collaboratively with colleagues to achieve team and business objectives.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.

Requirements

  • Experience of supporting customers in roles such as contact centres, retail, or hospitality.
  • A passion for delivering great customer service and helping others.
  • Excellent listening and communication skills, with the ability to respond with empathy.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Good problem-solving and analytical skills, with an eye for detail.
  • Resilience and adaptability to support customers with a variety of queries.

What We Offer

  • A basic salary of up to £25,000, dependent on experience.
  • 24 days' holiday, rising with service, plus an extra day off for your birthday.
  • A strong career path within financial services.
  • A fantastic working environment with an onsite canteen.
  • Free use of a local gym.

About the Role

This is an exciting opportunity to develop your career in a financial services company. We understand that for our business to grow, our people must grow. We offer a range of company benefits, including a shared reward scheme, discretionary bonus, and access to company holiday homes.

Career development opportunities are excellent, and where possible, we offer sponsorship of relevant qualifications. Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.



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