Front Desk Representative

5 days ago


Austin, Texas, United States Hyatt Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Centric Congress Avenue Austin. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest registration, and communicating hotel services and information.

Key Responsibilities:

  • Process guest registration and check-in/check-out procedures
  • Communicate hotel services and information to guests
  • Handle guest inquiries and resolve issues in a timely and professional manner
  • Process forms of payment and maintain accurate financial records
  • Work collaboratively with other hotel departments to ensure seamless guest experience

Requirements:

  • High school diploma or equivalent required
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, overnight, weekends, and holidays

About Hyatt:

Hyatt is a global hospitality company that offers a unique and personalized experience to our guests. We are committed to providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, while also enjoying a range of benefits and perks.

Why Join Our Team:

  • Opportunity to work in a global hospitality company with a rich history and culture
  • Chance to develop your skills and career in a dynamic and fast-paced environment
  • Competitive salary and benefits package
  • Opportunities for professional growth and development


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