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Front Desk Representative

2 months ago

Austin, Texas, United States Omni Hotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Omni Hotels. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities:

  • Guest Check-in/Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate room assignments and folio settlements.
  • Communication: Respond to guest inquiries and requests in a professional and courteous manner, providing clear and concise information about hotel amenities and services.
  • Account Management: Set up and manage guest accounts, ensuring accurate billing and payment processing.
  • Team Collaboration: Work closely with hotel departments, including Housekeeping, Concierge, and Food and Beverage, to ensure seamless guest experiences.
  • Problem Resolution: Address guest complaints and concerns in a timely and professional manner, escalating issues to management as needed.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, colleagues, and management.
  • Technical Skills: Proficiency in hotel management systems and software, with the ability to accurately input and retrieve guest information.
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on guest satisfaction and loyalty.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve guest complaints and concerns.

What We Offer:

  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development programs to enhance your skills and knowledge.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.