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Front Desk Representative

2 months ago

Austin, Texas, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Front Desk Operations: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge and Training: Be knowledgeable of the hotel brand and various programs (travel programs, special offers), and have full knowledge of hotel safety and emergency procedures.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer a comprehensive benefit package, including medical, dental, and vision plans, life insurance, and 401K options. Our company culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are proud to be an EEO employer and maintain a drug-free workplace.