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Front Desk Representative

2 months ago


Austin, Texas, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at W Austin. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a smooth and memorable stay.

Key Responsibilities:

  • Process guest requests and resolve issues in a timely and professional manner
  • Provide personalized service to guests, including check-in, check-out, and room assignments
  • Manage guest complaints and concerns in a diplomatic and effective way
  • Collaborate with other hotel staff to ensure seamless guest experience
  • Maintain a clean and organized front desk area, including handling cash and credit transactions

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to stand for long periods and move around the hotel

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to work with a world-class hotel brand