Field Service Coordinator

2 weeks ago


Phoenix, Arizona, United States Sungrow Power Supply Co., Ltd. Full time

About Sungrow Power Supply Co., Ltd.

Sungrow Power Supply Co., Ltd. is a leading global provider of inverter solutions for renewable energy systems. With over 269 GW installed worldwide, Sungrow is a trusted partner for solar power projects.

Job Summary

We are seeking a highly skilled Field Service Coordinator to join our team in the Houston area. As a Field Service Coordinator, you will play a critical role in ensuring the smooth operation of our solar power systems.

Key Responsibilities

  • Coordinate the dispatch of Field Service Engineers and Vendors to provide onsite service.
  • Issue Purchase Orders or Task Orders as required for Vendors.
  • Communicate professionally and effectively with Field Service Engineers and Vendors on spare parts needs, dispatching, and return of material.
  • Communicate with customers on the status of the arrival of Field Service Engineers and/or materials.
  • Review dispatch board to ensure Field Service Engineers and Vendors schedules make best use of time/costs.
  • Coordinate data entry in SAP and CRM based on Field Service reports that are turned in.
  • Work cross-functionally with procurement, third-party partners, regional competency center, and field service staff.
  • Assist in maintaining field service database, including customer data, service reports, and photographs.
  • Anticipate and resolve problems with minimal supervision.
  • Build and track required plans and schedules to conduct maintenance activities for multiple projects and sites as assigned.
  • Verify Vendor invoices correspond with services provided.
  • Provide feedback to supervisor regarding scheduling for new site.
  • Ability to work well under pressure while demonstrating accountability to achieve results.
  • Ability to effectively handle multiple concurrent activities.
  • Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
  • Adhere to security protocols and training, maintaining alignment with company policies.
  • Perform other duties as assigned to support company mission, values, and goals.

Requirements

  • Over 5 years of experience in a customer service role.
  • Bachelor's degree, technical degree, or equivalent experience.
  • Preferred experience in the solar industry.

Preferred Skills and Abilities

  • Technical problem-solving and analytical skills.
  • Self-starter with strong initiative and excellent communication abilities.
  • Must possess customer service, problem-solving skills, and decision-making.
  • Organizational skills with a detail-oriented approach and strong initiative.
  • Strong technical support focus with a service-oriented attitude towards both the Sales team and customers.
  • Excellent interpersonal and communication skills.
  • Ability to collaborate effectively in a team environment.
  • Proficiency in Microsoft Office Suite.
  • Experience with Airtable is a plus.
  • Strong organizational and time-management skills.

Travel and Work Location

  • 5%-20% travel required.
  • Full-time, hybrid position in the Houston area.
  • No visa/legal sponsorship.

Compensation and Benefits

  • Compensation commensurate with experience.
  • Competitive benefits package and employee programs.
  • Strong personal and company growth opportunities.


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