International Customer Support Specialist

2 weeks ago


Oklahoma City Oklahoma, United States Teleflora Full time
Job Overview

Role Summary: Serve as a key point of contact for Teleflora and its global partners, delivering exceptional support that underscores our dedication to international transactions.


Key Responsibilities:

  1. Develop a comprehensive understanding of Teleflora's billing statements, with an emphasis on international orders and necessary modifications.
  2. Maintain accurate spreadsheets and ensure monthly statements are reconciled effectively.
  3. Update pricing and directory information pertinent to international accounts.
  4. Prepare and process international wire transfers, along with the specialized handling of checks.
  5. Acquire in-depth knowledge of the Customer Service and International Services Departments to address inquiries related to flower orders sent to and received from international locations.
  6. Collaborate directly with both domestic and international florists to resolve any challenges associated with international orders.
  7. Document and monitor all customer complaints meticulously, enabling us to track and address concerns proactively.
  8. Coordinate with other departments to support overall departmental objectives.
  9. Perform additional duties as assigned by management.

Qualifications: A strong commitment to customer service and the ability to navigate complex international order processes are essential for success in this role.



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