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Customer Service Representative

2 months ago

Helena, Montana, United States NorthWestern Energy Full time
About This Role

As a Customer Associate at NorthWestern Energy, you will play a vital role in delivering exceptional customer service and support to our valued customers. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer issues and complaints in a professional and courteous manner
  • Process customer payments and maintain accurate records
  • Collaborate with internal teams to ensure seamless customer service and support
  • Stay up-to-date with company policies and procedures to provide accurate information to customers
Requirements
  • High school diploma or equivalent required
  • Successful completion of training program
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Valid driver's license and satisfactory driving record
What We Offer
  • Competitive pay and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance