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Customer Service Representative

2 months ago

Clifton Park, New York, United States Thomas Rupert - State Farm Agency Full time
Job Opportunity

**About Us**

Thomas Rupert - State Farm Agency is a dynamic and growing insurance agency seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - State Farm Team Member.

Job Summary

We are looking for a professional who is passionate about delivering exceptional customer service and has a strong desire to learn and grow with our agency. As a Customer Service Representative, you will play a critical role in building and maintaining strong relationships with our customers, providing them with accurate and timely information about our insurance products and services.

Key Responsibilities

  • Establish and maintain positive relationships with customers through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate and up-to-date customer records and activity reports.
  • Collaborate with the agency team to achieve sales and customer satisfaction goals.

Requirements

  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to learn and adapt to new systems, processes, and technologies.
  • Property & Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
  • Ability to work in a team environment and contribute to a positive and productive work culture.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for growth and advancement within the agency.
  • A dynamic and supportive work environment.